BOMU test store. These example terms describe the demonstration offer and are not verified fulfilment commitments.
30 days to request a return
Contact us within 30 calendar days of delivery. The chair should be unused, complete and in its original packaging. This example voluntary return offer does not limit any applicable statutory rights.
How to return
- Use the Contact page with your order number, selected colour and reason for return.
- We provide a return authorization, the return address for your destination and collection instructions. Do not send a parcel without these instructions.
- Pack the chair and care guide securely. Keep your collection receipt until the refund arrives.
Return costs
The example change-of-mind collection fee is €29 per chair, deducted from the refund and confirmed before collection. Collection is free for damaged, faulty or incorrect items.
Refund timing
Once received and checked, the refund is processed to the original payment method within 14 calendar days. Bank processing can take additional time. We notify you when the refund is issued.
Exchanges and cancellations
To change colour, request a return and place a separate order. To cancel before dispatch, contact us promptly with your order number. After dispatch, the return procedure applies.